Technical Account Manager
Toronto
Job Description:
Our new team member is a self-starter and go-getter with an entrepreneurial mindset who will thrive in a fast-paced and rewarding start-up environment. We offer a culture of inspiration, challenge, and continuous learning. As an organization that values creativity, innovative thinking, and diversity, we recognize that experience means something different to each of us. If you believe in your experience, passion, and hit most of the boxes below, we would love to hear from you!
Responsibilities:
- Working as part of a small team to be the interconnect between business and tech divisions
- External partner management to provide unique integration solutions
- Maintain uptime of some backend servers for internal use
- Programming small scripts and code snippet for use internally
- Working closely with Product Management and Marketing to enhance the user experience of internal technical products
- Setting up new offers into our in-house tracking platform – gathering offer assets, creatives and information from clients and uploading the necessary details into our platform and working with clients to ensure proper tracking
- Increasing revenue and customers by prospecting new accounts, maintaining, and enhancing relationships with current accounts, and motivating inactive accounts to begin marketing campaigns
- Reacting quickly and working with the appropriate persons when an issue occurs with an account or specific campaign
- Offering excellent account support through phone communication, emails and instant messaging usage
- Developing marketing messages, static pages, and working to prepare ad creatives
- Optimizing of campaigns, making changes to landing pages, suggesting how an offer can create the most revenue and working with the client and our internal team to implement changes
- Using all Microsoft office programs to generate account reports, revenue reports, and documents
- Compiling statistics and recommending campaigns to run for each specific account
Technical Qualifications:
Required Skills:
- 1+ years of experience working in a technology company
- Experience in at least one programming language
- Solid-prove experience in web programming: PHP and JavaScript
- Familiarity of HTTP
- Familiarity of Web Browsers
- Familiarity of Mobile OS (Android, iOS)
- College degree / Postsecondary Education
Preferred Skills:
- Experience of programming in Python will be a plus
- Experience with scripting in a shell
- Experience with databases
- Experience with RESTful APIs
- Strong Linux knowledge
- College degree in computer science (Minimum postsecondary education)
- Strong attention to detail while being able to handle multiple tasks concurrently and meet daily deadlines
- Self-motivated and able to work both independently and in a group setting in a high volume, fast-paced, and demanding environment
- Data-driven, with strong analytical and reporting skills
- Advanced level in Microsoft applications (Excel, Word, PowerPoint, etc.)
- Exceptional critical thinking and problem-solving skills
- Ability to adapt and stay up to date with current marketing trends
- 1-2 years of account management experience
