Medior Product Manager Payments

Amsterdam

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WHAT WE ARE LOOKING FOR

You will work in the centralized payments team and serve our e-commerce businesses. This role is focused on payment flow improvement and scaling up with several PSP and Acquiring banks.

You will be responsible for the roadmap and expansion in terms of payments for the E-commerce business and advice the business. Further more you are the contact person for all important external stakeholders (banks and PSPs) and manage all applications and relationships

This specialized job requires persistent and persuasive interactions with different departments, proven relationship building skills, ability to negotiate  and strong communication skills. We are seeking a self-motivated individual, who can bring experience and additional payment knowledge to our team.

Responsibilities

  • Act as the payment operations and chargeback subject matter expert for E-commerce and company
  • Handle escalations from the Payment Operations & Chargeback teams
  • Work with product management and business development to identify opportunities for payment performance improvement
  • Perform an analysis on merchants orders and provide solutions to reduce rejections, improve success rate, improve approval rate, etc
  • Analyzing the competitive landscape and come up with new ideas to improve our own products
  • Write clear and concise requirements for payment flows and manage and follow up of these requirements with our IT team 
  • Work with our third party payment processors to resolve any issues impacting our operations

Requirements

  • 3 - 5 years’ experience in ecommerce payments processing and knowledge of the payment card industry
  • You understand the industry and customer trends and apply those insights to deliver business results
  • Strong willingness and self-discipline to contribute to a team
  • Deep understanding of payment processing & transactional data sets generated
  • Ability to provide professional data consultancy services internally & externally
  • Proactive, strong communication (written) & presenting (verbal) skills
  • Accurate, structured and with an eye for detail

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