Logistics and Fulfilment Coordinator – (Mandarin Speaking)

Job description

We are Creative Clicks

Creative Clicks is a leading mobile marketing company with a strong and highly converting product portfolio. We have mastered the science of mobile performance-based advertisement and bring outstanding return on investment for our publishing and advertising partners.

We identify opportunities in the field of mobile performance-based marketing, execute them internationally via our unparalleled marketing and distribution network. Thanks to our robust operational and financial back office we are able to scale up quickly and efficiently. Creative Clicks started in 2009 and has now more than 150+ employees of more than 25 different nationalities across its network of companies, which are active in 65+ countries across six continents.

Description

As the E-Commerce Logistics Coordinator you will be responsible for warehouse operations, inventory and order tracking, quality control and shipping preparation. You will work closely with the Product Team, Vendor Partners and Shipping Suppliers to support smooth and efficient operations.

Responsibilities

• Manage E-Commerce order processing and inventory fulfilment.
• Accurately process customer quotes and sales orders.
• Monitor and investigate all orders to minimize fraud.
• Provide exceptional customer service via phone and email, including taking orders, troubleshooting web problems, and resolving customer concerns.
• Proactively identify operational problems, suggest solutions, and independently resolve issues.
• Interact routinely with Customers, Product Team, Vendors and Warehouses.
• Analyze data to monitor performance and plan improvements and demand.
• Develop new business opportunities, solve logistical problems and produce new solutions.

Job requirements

Job Requirements

• Bachelors Degree in related field or equivalent experience.
• 1-3 years of experience in order fulfilment, ecommerce and sales.
• Experience with order management and shipping software is a plus.
• High proficiency in computer and internet use including Microsoft Office.
• Excellent written, verbal and math skills.
• Results driven, a self-starter, customer & product-focused and resilient.
• Team player and able to work with others.
• Fluent in Mandarin and English 

We offer

• A highly dynamic and fast – growing working environment
• An international company with more than 25 different nationalities
• Competitive salary and fully paid commuting expenses.
• 25 days of annual leave (and the opportunity to buy out 10 more) with a healthy work-life balance and a hybrid work set up
• A place to learn discover and develop yourself
• Warm daily lunch in the office
• A work hard, play hard environment (we are big fans of Friday afternoon drinks, boat rides, parties and other events)
• Fun and ambitious young team of colleagues and a recently renovated beautiful office only 2 minutes from Leidseplein in in Amsterdam

Creative Clicks is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.