Customer Success Specialist
Amsterdam
Job Description:
We are looking for a highly energetic Customer Success Specialist to join our team. You will gain experience building trustful relationships with our customers on all levels, in MedTech industries, and across a broad geographical area. We offer an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business, and have some fun along the way! You will be responsible for growing our business and the success of the clients we serve. You bring organizational skills, CS expertise, drive & energy. You are in it, to win it!
Job Responsibilities:
- Onboard new customers
- Go live with new clients
- Go live with new campaigns
- Client retention management
- Continuous communication with client about campaign status
- Requesting and reviewing feedback reports from the client
- Quarterly business retention review
- Daily financial health reviews
Job Requirements:
- A bachelor’s graduate or higher.
- Hungry!
- Not afraid of KPI’s and setting goals that need to be achieved.
- A person that enjoys learning and improving your skills constantly. Not only on the job but also in training and development courses.
- Long term oriented. The goal is to build long-lasting partnerships with our clients by putting the client first.
- A person that wants to go the extra mile if needed for your clients. You have a passion for improving the delivery of services with a commitment to continuous improvement.
- Someone who demonstrates the ability to negotiate by collaborating with others to arrive at a conclusion using compromise, persuasion, influence, rationale, and diplomacy both internally and externally in a selling environment.
- Able to develop and leverage partnerships that drive the strategic plan.
- Fluent in English writing and communication skills.
