Customer Experience Coordinator

Amsterdam

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WHAT WE ARE LOOKING FOR

Are you organized, detail-oriented with good follow-up skills? Are you focused on details and have great analytical skills? If so, we've got a great opportunity for you! You will be working within the Ecommerce team. You will also be working closely with the other in-house departments such as Products, Development, Operations, Marketing, Payments, Business Intelligence, and Fulfillment. This will give you the opportunity to participate in a wide variety of work experiences. We have an international team and we are working on multiple exciting projects around the world.

Job Description:

  • Managing and improving Customer Service Experience for Ecommerce Project
  • Daily monitoring of the Customer Service performance and conduct investigation internally as well as with external partners
  • Managing and assessing the Customer Service team to continually improve processes and results
  • Measuring and reporting the Customer Service outcomes
  • Identify Customer Service improvements and opportunities
  • Support department with operational tasks
  • Support projects within the team
  • Work closely together with different departments

Requirements

  • 2+ years of experience in coordinating in customer support teams
  • Strong focus and understanding of customer experience
  • Proven track record for delivering continuous improvement results
  • Strong problem solving and conflict resolution skills
  • Ability to multitask and prioritize projects efficiently and effectively with super attention to detail
  • Great analytical skills;
  • You have an affinity with numbers and trends.
  • Excellent Excel knowledge and good with figures;
  • Basic understanding of technical flows;
  • Knowledge of the E-commerce industry (games/apps/music/videos).

Click on apply now and find out moreā€¦

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