Customer Experience Coordinator
Amsterdam
WHAT WE ARE LOOKING FOR
Are you organized, detail-oriented with good follow-up skills? Are you focused on details and have great analytical skills? If so, we've got a great opportunity for you! You will be working within the Ecommerce team. You will also be working closely with the other in-house departments such as Products, Development, Operations, Marketing, Payments, Business Intelligence, and Fulfillment. This will give you the opportunity to participate in a wide variety of work experiences. We have an international team and we are working on multiple exciting projects around the world.
Job Description:
- Managing and improving Customer Service Experience for Ecommerce Project
- Daily monitoring of the Customer Service performance and conduct investigation internally as well as with external partners
- Managing and assessing the Customer Service team to continually improve processes and results
- Measuring and reporting the Customer Service outcomes
- Identify Customer Service improvements and opportunities
- Support department with operational tasks
- Support projects within the team
- Work closely together with different departments
Requirements
- 2+ years of experience in coordinating in customer support teams
- Strong focus and understanding of customer experience
- Proven track record for delivering continuous improvement results
- Strong problem solving and conflict resolution skills
- Ability to multitask and prioritize projects efficiently and effectively with super attention to detail
- Great analytical skills;
- You have an affinity with numbers and trends.
- Excellent Excel knowledge and good with figures;
- Basic understanding of technical flows;
- Knowledge of the E-commerce industry (games/apps/music/videos).
