Are you organized, detail-oriented with good follow-up skills? Are you focused on details and have great analytical skills? If so, we've got a great opportunity for you! You will be working within the Ecommerce team. You will also be working closely with the other in-house departments such as Products, Development, Operations, Marketing, Payments, Business Intelligence, and Fulfillment. This will give you the opportunity to participate in a wide variety of work experiences. We have an international team and we are working on multiple exciting projects around the world.
Managing and improving Customer Service Experience for Ecommerce Project
Daily monitoring of the Customer Service performance and conduct investigation internally as well as with external partners
Managing and assessing the Customer Service team to continually improve processes and results
Measuring and reporting the Customer Service outcomes
Identify Customer Service improvements and opportunities
Support department with operational tasks
Support projects within the team
Work closely together with different departments
2+ years of experience in coordinating in customer support teams
Strong focus and understanding of customer experience
Proven track record for delivering continuous improvement results
Strong problem solving and conflict resolution skills
Ability to multitask and prioritize projects efficiently and effectively with super attention to detail
Great analytical skills;
You have an affinity with numbers and trends.
Excellent Excel knowledge and good with figures;
Basic understanding of technical flows;
Knowledge of the E-commerce industry (games/apps/music/videos).