Customer Care and Fulfillment Specialist
Amsterdam
We are Creative Clicks
Creative Clicks is a leading mobile marketing company with a strong and highly converting product portfolio. We have mastered the science of mobile performance-based advertisement and bring outstanding return on investment for our publishing and advertising partners.
We identify opportunities in the field of mobile performance-based marketing, execute them internationally via our unparalleled marketing and distribution network. Thanks to our robust operational and financial back office we are able to scale up quickly and efficiently. Creative Clicks started in 2009 and has now more than 150+ employees of more than 25 different nationalities across its network of companies, which are active in 65+ countries across six continents. With a strong presence in North America, Western Europe, China, and Korea, Creative Clicks offers a range of models, including agency, CPA/CPM/CPI, Cost Plus, and more.
About the role:
You will be working within the E- Commerce team. You will also be working closely with the other in-house departments such as Production, Development, Design/Studio, Marketing, Payments, and Business Intelligence. This will give you the opportunity to participate in a wide variety of work experiences. We have an international team, and we are working on multiple exciting projects around the world.
Job Responsibilities:
- Support managing and improving Customer Service Experience for different projects
- Daily monitoring of the Customer Service performance and conduct investigation internally as well as with external partners
- Support managing and assessing the Customer Service team to continually improve processes and results
- Support measuring and reporting the Customer Service outcomes
- Identify Customer Service improvements and opportunities
- Support department with operational tasks
- Support projects within the team
- Work together with other managers to implement operational improvements and be an integral leader in these projects
- Work closely together with different departments
Job requirements
Job Requirements
- A Bachelor/Masters studies program in a relevant direction
- You have an affinity with numbers and trends.
- You are proficient in English (both spoken and written)
- 2-3 Years Experience in similar role
- Project Management experience
- Experience using Zen Desk
- Have a customer focus
- Worked with teams abroad
What kind of person you are:
- You are organized, detail-oriented with good follow-up skills
- You have a strong communication skill and team spirit
- You have strong attention to detail and analytical skills
- You are pro-active and innovative
- You are ambitious and willing to learn
- You are good at multi-tasking and stress-resistant
We offer
- A highly dynamic and fast – growing working environment
- An international company with more than 25 different nationalities
- Competitive salary and fully paid commuting expenses.
- 25 days of annual leave (and the opportunity to buy out 10 more) with a healthy work-life balance and a hybrid work set up
- A place to learn discover and develop yourself
- Warm daily lunch in the office
- A work hard, play hard environment (we are big fans of Friday afternoon drinks, boat rides, parties and other events)
- Fun and ambitious young team of colleagues and a recently renovated beautiful office only 2 minutes from Leidseplein in in Amsterdam
Creative Clicks is proud to be a diverse and equal opportunity employer and as such does not discriminate on the basis of race, color, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.
